MARGARET CHO ONLINE STORE FAQ

Margaret Cho Online Store
Store Info and FAQ

01. Store News - Holiday Hours
02. General Shipping Info
03. Shipping Rates
04. Customs/Import Duties
05. Payment Types & Info
06. Backorders
07. Return Policy
08. State Sales Tax
09. Customer Service
10. Sizing Charts

Store News - Holiday Hours
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The warehouse will be closed December 19, 2007 through January 3, 2008.
US orders placed before December 19th will arrive for Christmas delivery baring carrier error. All US orders placed AFTER December 18th 2007 willl not be processed until January 2008. All Canadian and International orders placed after November 17th cannot be guaranteed for Christmas delibery due to international security and customs issues. Please get your orders in early if you need your items delivered for the holiday.

General Info
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Please allow 3-5 days in addition to your shipping time for your order to be processed. It could be anywhere from 3-5 days to process depending on a variety of things:

How quickly and IF everything clears through our payment system and/or PayPal.
If there are no questions on your orders.
We have everything in stock, if not we will e-mail you immediately.
What time of the day and/or day of the week we receive your order.
The actual time required to pack and process your orders.
What time UPS or USPS picks up packages.
Shipping delays due to the holidays, natural disasters, etc.

There are many other possibilities, but you see what we are saying.

Please know we are trying hard to get everything out to you as soon as possible, but please take all the above in to consideration. We promise to do our absolute best and we really do appreciate your support of the online store.

SHIPPING RATES FOR INTERNATIONAL AND DOMESTIC ORDERS
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Domestic & International Shipping Rates vary based on current UPS and/or USPS shipping rates, the region being shipped to, fuel surcharges, and a variety of other factors.
All orders ship from our warehouse in ESCONDIDO, CA and all rates quoted on the site are DIRECT from UPS and/or USPS - we do not upcharge shipping rates, however a $3.00 handling fee is added to each order to cover administrative costs, packing supplies, and other costs associated with shipping your order.

PLEASE NOTE - USPS RATES VS UPS RATES: As a general rule of thumb, USPS shipping rates are cheaper than UPS rates, however only UPS provides detailed tracking information, customer support for lost packages, and other valuable services.

SPECIAL INTERNATIONAL RATE NOTE: For international shipments, USPS Global Priority & Global Express rates are SIGNIFICANTLY cheaper than UPS international rates, HOWEVER - USPS packages can take up to 8 weeks to clear through customs, and no tracking information is available once these packages leave the US. UPS packages will arrive quickly, and a valid tracking number will be issued that can be used to track the package anywhere along it's journey. We recommend using UPS, but if cost is a factor, then you may wish to opt for USPS.

For more detailed rate information, please visit the sites below:
UPS.com Shipping Rates & Zones Info
USPS.com Postage Services & Rates

Customs or Import Duties
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ANY CUSTOMS OR IMPORT DUTIES THAT ARE LEVIED ON THE ORDERED PACKAGE, AND/OR CUSTOMS DECLARATIONS AND REGULATIONS REQUIRED ONCE IT REACHES ITS FINAL COUNTRY OF DELIVERY ARE THE SOLE RESPONSIBILITY OF THE RECIPIENT.

We have no control over the application of the charges, nor amount of the charges to be levied. Since customs policies vary widely from country to country, you may want to contact your local customs office for further information.

Payment Types & Info
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We accept multiple forms of payment. Some things you should know:

Credit Cards - We accept most major credit cards as a form of payment. For security reasons, we DO NOT store your credit card information anywhere on our system after a purchase is made. Because of this, if you wish to return something, we ay need to ask for your credit card information a second time to process the return. This is for your security and to guard against potential hacks of our payment system.

PayPal - We accept PayPal payments. PayPal payments are processed by our manufacturer & online store warehouse, Silk Screen Shirts, Inc. All PayPal transactions will show up on your statement as either SILK SCREEN SHIRTS, SSS WEBSTORES, SSSHIRTS, or some variation of these titles.

Back Orders
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We are trying very hard to keep everything stocked and available to send out to you right away. However, we will occasionally be out of stock on some high volume items. Therefore, if we do not have the item you have requested in stock we will e-mail you immediately to let you know it is on back order and get it out to you as soon as possible.

Return Policy
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We are happy to return or exchange any items that have not been washed or worn within 30 days of purchase. Once CD's, Vinyl, Posters or packaged non-wearables are opened, we cannot accept any returns or exchanges. There is a $6.00 return shipping fee required for all exchanges. Please include a $6.00 money order along with your exchange. Initial shipping charges are non-refundable. If we have made an error on your order you will not need to include the $6.00 exchange/return shipping fee. Please send all returns/exchanges to: Margaret Cho Online Store, 240 Pauma Place, Escondido, CA 92029.

State Sales Tax
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State sales tax is charge based on the state the order is being shipped to. We charge California sales tax to all orders being shipped to California addresses.

Customer Service
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You can contact us via: Online Store Email.

Sizing Charts
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We get lots of questions about sizing. Below are two T-Shirt sizing charts from two of our main manufactures, and our Ladies T-Shirt sizing chart. PLEASE NOTE: These sizing guides are for general measurements only and may not be exact. Different garment cuts, manufacturers, and production runs may fit differently. If you have any specific sizing questions before you order, plesae direct them to us here

Sizes Small Medium Large XLarge 2XLarge 3XLarge
Width 18 20 22 24 26 28
Length 28 29 30 31 32 33
Sleeve 7 ½ 8 8 ½ 9 9 ½ 10

Sizes Small Medium Large XLarge 2XLarge 3XLarge
Width 19 21 23 25 27 29
Length 27 28 30 31 ½ 33 34 ½

Women's / Girl's T-shirt Sizing

Point Of Measurement Small Medium Large X Large

Bust/Chest (Flat) 14 ¼ 15 15 ¾ 16 ½

Sweep (Flat) 14 ½ 15 ¼ 16 16 ¾

Armhole (Curve) 8 3/8 8 ¾ 9 1/8 9 ½

Upper Arm (Flat) 5 3/8 5 ¾ 6 1/8 6 ½

Cuff Opening (Curve) 5 3/8 5 ¾ 6 1/8 6 ½

Sleeve Length (Cap Sleeve) from Cap 4 4 ¼ 4 ½ 4 ¾

Across Shoulder (Flat) 12 12 ½ 13 13 ½

Chest Across 5" down from HPS (Flat) 10 ½ 11 11 ½ 12

Back Across 5 - Down from HPS (Flat) 10 ¼ 10 ¾ 11 ¼ 11 ¾

Neck Width (HPS to HPS) 6 ½ 6 ¾ 7 7 ¼

Front Neck Drop 3 ½ 3 ½ 3 ½ 3 ½

Back Neck Drop 1 1 1 1

Extend Neck (MIN) 24 ½ 24 ½ 24 ½ 24 ½

Side Slit 1 ½ 1 ½ 1 ½ 1 ½

Waist Width
(15 - 1/2" down from HPS for S & M
16" down from HPS for L & XL) 12 12 ¾ 13 ¼ 14

Front Length from HPS change 21 ½ 22 22 ½ 23

Back Length from HPS 21 21 ½ 22 22 ½

Sizes	Small	Medium	Large	XLarge	2XLarge	3XLarge
Width	18	20	22	24	26	28
Length	28	29	30	31	32	33
Sleeve	7 ½	8	8 ½	9	9 ½	10

Women's / Girl's T-shirt Sizing
Point Of Measurement	Small	Medium	Large	X Large
Bust/Chest (Flat)	14 ¼	15	15 ¾	16 ½
Sweep (Flat)	14 ½	15 ¼	16	16 ¾
Armhole (Curve)	8 3/8	8 ¾	9 1/8	9 ½
Upper Arm (Flat)	5 3/8	5 ¾	6 1/8	6 ½
Cuff Opening (Curve)	5 3/8	5 ¾	6 1/8	6 ½
Sleeve Length (Cap Sleeve) from Cap	4	4 ¼	4 ½	4 ¾
Across Shoulder (Flat)	12	12 ½	13	13 ½
Chest Across 5" down from HPS (Flat)	10 ½	11	11 ½	12
Back Across 5 - Down from HPS (Flat)	10 ¼	10 ¾	11 ¼	11 ¾
Neck Width (HPS to HPS)	6 ½	6 ¾	7	7 ¼
Front Neck Drop	3 ½	3 ½	3 ½	3 ½
Back Neck Drop	1	1	1	1
Extend Neck (MIN)	24 ½	24 ½	24 ½	24 ½
Side Slit	1 ½	1 ½	1 ½	1 ½
Waist Width (15 - 1/2" down from HPS for S & M 16" down from HPS for L & XL)	12	12 ¾	13 ¼	14
Front Length from HPS change	21 ½	22	22 ½	23
Back Length from HPS	21	21 ½	22	22 ½